SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aliexds (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aliexds.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great glasses! Cover the screen completely. The store and the store recommend! Yes, and the product itself is also highly recommended!
narazie wszystko ok jestem zadowolony pasuje idealnie do pixela 3a
Дошли в целости и сохранности. Ещё не клеил. Но. Специально выбирал, чтобы клей был уже нанесен, зачем положили ещё два пакета, не знаю, но это смущает. Если что, дополню отзыв и изменю оценку.
Awesome glass!!! It came quickly
They seem more flexible than the regular glass screens, and they do feel like plastic. However, they are described as being glass, and rubberised glass at that! I've never heard of such a thing, but what do i know ?
Externally it looks very good when I install, I'll add a review
nice
Два стекла, ещё не клеил, по размерам подходит идеально.
Everything is OK, the norms are glass with cutouts on the camera, although it would be better to have no cutouts
Delivery to Izhevsk a little less than a month. Packed well. In the kit there are 2 glasses. The quality is excellent.
Everything is thoughtful)
Товар пришел за 16 дней. Упакован хорошо. На Pixel 3 стекла отлично подошли. Продавцу спасибо!
всё целое доставка 20дней стекло легло на pixel3 четко/ через неделю отпишусь посмотрим результат.
Packing is great. 60 days delivery. The quality is excellent. The store put a gift. Written: 24 carat gold, sticker. The seller and I recommend it.
Very quick delivery, I'm plesantly surprised with the product, 2 protectice classes both with the clean set to remove ouil and dust from phone before application, it's not edge to edge there are still 1 to 2 mm that could be added from both sides to feel even better when usi. side navigation but it's nothing major, so lets see how durable this glass is, the regural Pixel 3a screen durability is terrible so lets hope this is at least little better. Thank you.
Пока не клеил взял про запас. На первый взгляд неплохое стекло, размеры совпадают. Дошло за 10 дней во Владимирскую обл. Трек отслеживался. Упаковано хорошо. Продавца рекомендую. На фото нижнее стекло из другой партии.
Packed perfectly, 2 glasses and 2 sets for installation. Another gift put)
Everything is super! The glasses are perfect. Materials are quality. Just really cool. Seller well done
The glass is excellent! Олифопобка excellent! Thank you! I advise everyone! It's been three weeks before Peter.
One glass came cracked, it was guilty of delivery, most likely when packing goods, otherwise both would crack. However, the store could pack and more reliable.