SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aliexds (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aliexds.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The glasses came in foam packaging, all intact. Together with them there is a set for gluing and a tool against clusters of air along the edges.
Good glasses, but the phone came faster! How to stick then I will complement the review
Fast. product quality is good. the quality is generally very good, recommend the goods and store!
посылка пришла быстрее чем обычно за 3 недели, олеофобное покрытие есть, закрывает чуть больше видимой области, из минусов углы сильно закругленны и по краям не до конца приклеилось
Facile à poser, découpes parfaites... J'espère qu'il ne modifie pas trop la qualité des photos...
Good glass all perfectly fit on Xiaomi Redmi Note 9 pro recommend store order goods good
Dear store, the items arrived, took to shipping about a month, the items seems of a decent quality, a time will tell if it is the case. I will update if I find anything else. thanks friend, I will shop again
The glass was received soon. The product conforms to all the descriptions. The experience after installation is very good. I recommend it !!
Two glasses. In principle, will go for this money. On Poco X3 on the edges of the glass is an air strip.
All as in the description, until I glued, but I think everything is fine! I recommend the store!)
Это стекло очень подходит к экрану redmi note 9s, размер точно.Спасибо продавцу за такой хороший товар, в следующий раз покупаем!!!
Thank you to the store for the goods. Delivery Average shipping was fast. As a sticker then I will complement the review.
The parcel went very long and did not track. Has reached the Moscow region 61 days.
The store is just super, all the messages answered I put 100% and 100 pluses, thank you very much, everything came in the photo can be seen
I received it after two months of waiting, almost at the same time as the phone. Everything looks alright, the glass is just a little shorter than the screen but it seems to be good quality product.
Ordered 11.11, delivered in 3 weeks. The glasses are normal. With a cutout for the front camera. Liquid for filling the air layer in the kit. All is well.
The glasses came very quickly, not yet glued, but by prior fitting, the glass closes the whole screen
Glasses look good, in the whole screen, without edging with a hole under the camera very quickly 20 days
получил сегодня, доставка месяц, одно стекло прозрачное другое с уф покрытием.
It came all in a foam payment typo container all 2 glass whole have a cutout under the camera does not completely call the screen but I think it is not critic, true, I will not put it yet as I still have a film))) I purchased that when the film could be rubbed, this glass could be pasted