SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aliexds (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aliexds.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The parcel came in 3 weeks. Protection without marriage. After gluing, I will add a review
arrived quickly, have not installed yet but it fits the screen.
The goods reached NSC in 17 days. Very good for taking into account the situation in the world. Complete set, 2 films, 2 sets of screen cleaning and spatula. We do not start using, because. Smartphone store merged with store with AliExpress (
OK
Delivered quickly, if there are claims during gluing-I'll add a review
Excellent.
Good film. It is easy to glue
The store was very kind and shipped very fast.
On the Pixel 2 x El approached, it's good that 2 in the kit
The goods came quickly, all packed norms, without damage. But not yet glued,
всё как в описании. с покрытием, палец скользит как по экрану с олеофобкой. рекомендую.
2-pcs Ordered 11. 11. 2020g. Got 03. 12. It was not well packed (a regular envelope with pupyrkami, although I asked for packaging well) it came to the point not pomyalos. Was packed with other 8 parcels. The film is thin, soft, with wipe wipes! Until I glued, I do not know how to sit down and behave. Paid 151.31 rubles. Ordered for Google Pixel 2 XL.
41 days went by, 25 days by China only. I liked the film. Glue layer on the entire surface, there is a cutout for the speaker on top, there is no under the camera. The size is completely the same.
Good drinks. I do not lock the floor once
Everything is fine! Seller recommend.
Unfortunately, my Google Pixel 2 XL was broken, however, gave these films to a friend. He has a white pixel. It was very difficult to glue, took a long time to understand, but eventually pasted. Concerning the procedure: smooth out all the creases, throw out the bubbles. Small stains under the screen and the strips will leave themselves a few days later. The film is excellent, does not distort the image on the screen, the oleophobic coating is excellent. Very nice to use. Glued in the bathroom, pre-filling it with steam and waiting for its loss, so that there was no dust. Recommend to buy
From 17.07.2020 until now the goods are not Came. The store sent the parcel quickly but wine to all super shipping from caniao.
before apply check for right instruction. On case instruction is for glass.
Better than glass.