SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aliexds (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aliexds.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality, Pixel 3 phone, everything came up
Доставка 15 дней(очень порадовала) Упаковка не очень, но стекло цело! В подарок положили золото) Сеулом доволен! Больше не буду заказывать за 75₽ только это!
Хорошее стекло, пока не наклеено, но выглядит прекрасно, на весь экран, Доставка 2 недели до Волгограда, упаковано хорошо, ещё и в подарок наклейка - сердечко, спасибо продавцу, рекомендую всем
Thanks for the glasses. These glasses are the best option on pixel 4 XL, beveled edges, landing on the display Super. I order a second time
Sent the next day after payment, the parcel went as usual about a month. The glass fits tightly, looks good. Without complaints, I recommend!
2 months on delivery of the goods, yes I already forgot that I ordered it...
Description exactly, suitable for 100%. It is a pity that the glass is not frosted and very mark, there are no complaints to the appearance
отличное стекло. беру второй раз, доволен
The parcel reached very quickly from the moment of order and to receive in 10 days, the glass has not yet glued, but it looks very solid. After the sticker I will add a review. Thanks for the small gift wife appreciated))
Thank you for the goods. Delivery more than a month in Tambov. Packed well. The phone is not yet, I can not check, with the appearance of good glass. I bought for almost 360 rubles.
Packed perfectly! It all came out. The set has everything you need to glue a protective glass
Glass received, packed well. If after the stickers formed bubbles, then throw them a little lifting the nail from the bubble side, and press the other finger on the glass, kick out the bubble. First thought dry glue)) edges closes, good Glass
Стёкла и плёнки приехали целые. Когда открыл пакет, подумал, что продавец ошибся и прислал 3 одинаковых товара. Потом оказалось, что в двух пакетах стёкла, в третьем плёнки, но на вид этого не отличить. Толщина приличная. Стекло клеится легко, немного нужно воздух повыгонять. Село как влитое, как там всегда и было. Похоже, что на стекле есть нечто похожее на олеофобное покрытие. В общем стеклом доволен, рекомендую!
Очень хорошее стекло. Закругленное, в нем телефон будто без стекла. Отверстия под камеру нет (огромный плюс, не будет набиваться мусор), алиофобка присутствует. Заказал ещё два.
It's a whole. I took Prostock until I glued it. Three holes in the glass for sensors
как я люблю эти стекла! прочные, телефон спасали уже много раз, клеятся легко, на ощупь приятные (как стекло, а не пластик). покупаю уже 4е или 5 стекло от этого магазина. очень рекомендую! стекла упакованы надёжно.
Ocher glass, it came quickly, I advise everyone
Well packed, everything came out.
the best
The glass came in 2 weeks in the Krasnodar Territory. To the touch is super pleasant, you can compare with ubear, Remax, etc. There is a rounding, a coating. Unfortunately, the Mail has deprived me of the happiness of pasting. The glass came broken, opened a dispute, after a day the store wrote and proposed to close the dispute, and they send just new glass. Agreed, let's see if the new Whole will reach.