SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aliexds (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aliexds.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Used this before on my iPhone 6 and 6s Plus. Works and protects the back of the phone from irritating marks, scratches and dust. Even when you peel it off after years of usage the phone will still look like new. The only thing I don’t like about these is the camera bump side won’t stick properly because of the thinness so I recommend you use it combined with a proper case. Your phone will look pristine for years. 10/10 would recommend.
The tape will be fixed. Glue easily, no bubbles, you can always lift and roll. In the hand of the phone sits the best, the rough surface does not slip. Applied even to the protection of the headphone cover (stretched, cut, hair dryer heated
Very good product, has a good glue that provides a great setting, cutouts are perfect and is exactly the "full cover" I needed, ie, copper plus rear, the device side. Am satisfied!
It came very quickly. In a set of 5 films and each napkin. It came quickly, in 3 weeks.
The price is good, let's see how it will hold on the case. As long as it suits completely
Product arrived in perfect condition, took 24 days to arrive, super recommended store
It took a while but I arrived and it looks great thanks
It came in 20 days, all as in the description. Not yet glued
Films came ideally! Seller recommend. They came straight. On the iPhone 11 came perfectly. Before the Transbaikal Territory delivery 1,5 month.
Пришли пять штук одна была испорчена
I'm very happy. Stick very easily, the film lies without bubbles, under the cover does not crumble. I think five pieces will last for a very long time
Went for a long time, somewhere 1,5 months to Mo, but came in perfect condition even not crumpled. I still did not glue it, as I will add a tip.
Delivered to Belarus in 37 days. Very good films. Unlike the covers, the phone does not feel thicker. In the hand does not slip. Of course, when falling will not protect, but from scratches will protect.
Eles são adesivos que ficam nesse papel. Achei prático.
The film is excellent, pasted quickly, but I'm afraid that it will leave adhesive traces after itself. The store replied to the messages, everything came as it should 5 films.
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The parcel went one and a half months to the Samara region. 5 PCS lot
good product , exact product as shown in their ad. delivery take almost 1month (faster than previous one ). happy with the product (i m from india ,kochi | pay ₹100 for pack of 5 )
Good film, 5 pieces, came in two weeks, I advise.
Got 5 of these in Pakistan is almost a month and the quality looks good stuff. Got these with the wipes. As it’s the back and the sides. No corners. But good value for money.