SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aliexds (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aliexds.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The glass is durable, we order it for the second time. All holes match. Glued instantly. The sensor works well.
It came very quickly. Tracking numbers didn't match. I order not the first time
Like normal, not yet glued
Norms
I always order from this store. Glass is always at the highest level.
Delivery 3 types. Sklo klasna, I'll go to the dotik. Pre-war.
Стекло как стекло. Не первый раз беру у этого продавца. Товар всегда целый и хорошего качества
On Xs ordered the first time. Let's see how it goes and will be worn, I'll add later. Delivery three weeks before the Dnepr, Ukraine. Packing is пенопластовый box.
Пришло за 10 дней. Заказываю не первый раз у этого продавца, качеством стекла довольна.
I order not the first time! Everything is clear and long
Excellent glass, ordered many times
The glass is not broken, it's all right! If you have any questions, write to Instagram: vhs_video_can
Хорошие стёкла заказываю уже раз 5
Did not arrive 90 days and nothing, the money did not want to return through the dispute refused, Ali returned. The bug is still the one, I bought ten glasses, and he sent goat trails without tracking.
Excellent Product, easy to install, the touch is not affected at all so perfect. Just one thing: it does not quite go to the edges of the iPhone since these are curved, but if we have a shell, it goes. Also, we lose about 1mm on each side of the touch screen because of the white edge too wide of the protective screen, damage.
Заказываю не в первый раз, всё отлично. Посылка шла больше месяца с треком.
Perfect!
Быстро дошло, хорошо упаковано. Качество отличное
With the view of the quality is excellent, after installation I will complement the review, there is a napkin in the kit.
Great!!
Хорошее стекло, без дефектов. До Кемерово шло 20 дней
I order the second time. Glasses are good, strong. Come in a pencil case. In the kit separately packed glass and in hermetically packed napkins and sticky tape. Recommend!
It's fair. The store replaced a slightly defective glass. I do not take it for the first time. Definitely recommend.
I order the 4th time. While the best glasses on Ali did not meet
Товар супер! Рекомендую! Доставка три недели до Москвы.