SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aliexds (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aliexds.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
aNice looking case. Corresponds with the description. Just one thing I would add, the cuts match perfectly my Samsung S21 Ultra except for the camera ones..they are a bit shifted to the left side of the camera, but it is not a big of a deal.
Before Peter the parcel came oochen quickly in 10 days, the parcels combined into one general, which I liked, the cover is perfect, I liked it very much, I advise
perfectly fit for galaxy note 10 plus. they delivered within 21 days to Sri lanka. Highly recommend
Excellent quality. I'm taking the third one. Only need to order with paid delivery. Otherwise travels long and the tracker is not tracked Only delivery need to order with tracker. Otherwise
Workmanship 5 Spasowanie 6 Keys klikają better than no case'a Only minus it tight hole edges by what their functions are hard available for it improves safety screen when fall General 5 +/6
The case is excellent, I recommend it to everyone! The quality of the material is at its height.
Good, quality cover. I came in less than a month (in St. Petersburg). The color of the cover is bright red, the LN is well visible. If there is a protective glass, it will be a little scratched, because the projection of the cover is not big.
The cover is super, it sits in the hand perfectly, all the dorochki match and the correct size. The color is bright, does not slip, the rubber on the sides is dense pleasant to the touch. It's beautiful. The back panel is gray transparent, all as in the photo. Buttons are very well pressed
it took long time to arrive but it is in a good condition and material. recommend
And so, the cover came for about a month in Khabarovsk. The quality of the material is good, the cover is pleasant to the touch, soft and velvet. At the same time, the back panel is solid as glass. From the problems of the button of the cover is thick and when the case is dressed on the phone, the phone buttons are pressed. The buttons are removable so I had to remove them and drain the thickness a little. After that, the cover sat perfectly. Cutouts are all accurate. In general, everything is fine. Super.
Excellent product quality, took a lot but it was worth it
Super cover!!! There is a side above the screen, with glass is friends perfectly!!! Magnetic works! Buttons, holes match! I advise interest!
Thanks for the product it is very good and safe package.
Excellent, high-quality cover. Fast shipping. Recommend
nice to touch material, nice finished plastic, all the buttons responsive, all the holes are in correct places for selected model,
Delivery quickly, the quality is good, dense, even dubovate
ordered on November 23 received December 24 (NYC) looks just like the photo and the cut outs lines up. fell nice as well. I added a stand to the back of the case and it sticks nicely.
Great product, surprised me, well dressed and protects cool screen, and yet arrived very fast, were 21 days calendar! Easy, fast!
Very good product. Seller was kind enough to send extra buttons as I requested.
The case is excellent, the quality is good, but the delivery is debt. In general, I am happy.