SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aliexds (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aliexds.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered again, the glass is excellent, oleophobe at altitude. + the edges of the glass reach the cover
As always, everything is cool and fast! Thank you! Recommend!
I do not buy it for the first time. Everything is fine
The parcel came quickly as always from this store. I order here not at the first time, I can recommend the producer as well as the company!
Very good item ! Ships in time ! This tempered glass takes a great place on my phone and look better that the original ))
Super fast shipping, only 14 days to Hungary. Have not tested the product yet.
Glass is super, complete with everything you need for an independent installation. Delivery instant to two weeks. The store is sociable. Recommend!
My product arrived pretty fast and in perfect conditions.
Very good quality and ease of installation, impeccable result. BASEUS is a good trusted brand of well finished products.
Used to order here and in the package there were 2 glasses, now one :(
Super, came quickly, set fire! 2 Glass, rag, napkins, stickers, and plastic piece for glass sticker. In general, I advise everyone, baseus top!
In the kit 2 glasses, especially liked the frame with which you can accurately stick the glass.
Thank you so much! Everything is super!!! Fast delivery 11 days to Moscow!
Awesome glass. At all, I did not see that something was pasted. Quality and packed perfectly, it can be seen that the goods are quality. In the kit there is everything you need. delivery to Riga, three weeks.
Baseus vid product and the store head on the aerial. Uncle
Not yet glued, the glass looks very good! Delivery in Nikolaev about three weeks by Express. Thank you!
Super quality as usual! Baseus is really a great brand. You can buy your eyes closed! I order at home for several years. Quality at the top!
I know this brand of glasses, and I have been using it for a long time. I order rarely, because they do not beat, or I gently use-I do not know. Very high quality, in the box there are 2 glasses, 3 kinds of tricked for gluing and some plastic frame) advise!)
Glass is excellent, covers the whole screen. There is no protection against prints, but it and in a priori can not be on the glass for 500 rubles. I took it with protection from blue. It seems to retain vision, but at the same time slightly distorts the color of the image. I advise you to take it without it. Sfotal laik for the glass is already on the screen.