SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aliexds (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aliexds.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A good cover, I liked it! Everything is neat, the picture is clear!
Chihol class!!! Recommend!!!
Very cute new year's case, came very quickly, thank you to the store)
The cover is excellent. I sat down like a glove. Recommend
The quality is good, the touch is pleasant, the pattern is slightly convex, the buttons are pressed well
The order made 19.11, and 11.12 received by mail. On XS Max sat perfectly) mom was very pleased) with the store did not communicate, since there was no need)))
The cover came very quickly. I didn't even expect that to happen. Ordered 11.11, received 08.12. The cover corresponds to the description, sat tight enough. Orders are very satisfied
It came on time. It is a really nice quality :) I can recommend this product
Very long delivery. Track wasn't tracked. The cover is amazing!!!
Excellent cover, well sat, odorless!!!!!!!!!! The parcel came quickly enough
I waited for 2,5 months, the store chose absolutely untraceable delivery, even he could not see where the parcel was! And it turned out that the month with more covers my mail already lie! Of course I am! But I was glad that all the same came and not lost! The cover is beautiful, clear, not very slippery. I like it, I'm happy!))
Just a fairy tale))) and just for the new year))) Super!!! I love him. Although the usual cheholchik)))
Ordinary cover, nothing special, good quality, but not super, not silicone in hand slips
Cool cover) very satisfied with the purchase, in the hand does not slip, the picture is bright. Recommend!
Exactly like the pictures, really good case and the picture is really cute:)
Wonderful case! Quality and appearance 10 of 10! I waited a long time (somewhere and a half months), but it's worth it, just came to Ng, as I expected
Thank you!) the quality is just super!)
I'm pre-war, the delivery is two types of new poshtoya. I used to lock up in the shops, I came all the way to one side, which I'm more glad to see, no need to Bulo hoditi keelka once upon a poshta. Malyunki yakisno, not retail. This is the case for two cities at the maximum, Tom is not Bachu sensu переплачувати.
Quality cheerful print. A little harsh.
Cool cover! I'm very happy to dress up the phone for the new year!