SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aliexds (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very satisfied with the goods, came a whole To the touch is pleasant, there is no smell, the cover is satisfied
A beautiful cover, came up perfectly, I recommend)
It's beautiful in my S10, the tickets are accurate and it's a good material, I love it. Totally rewarding
good
Very satisfied.. the most wonderful phone case I have ever bought from ali.. Also, fast shipping and delivery, perfect condition.. Love the colour and material. Recomend. Recommend!!!
The cover is very cool. The phone does not thicken. Drawing quality. I liked it. Recommend
Perfecta.
Several parcels came simultaneously in one package, just under a month to Yekaterinburg. The photo is slightly different, but this one is also cute.
Чехол пришёл в срок, качество хорошее
Sent quickly. the cover sat perfectly. Cool print. I did not communicate with the store.
Same as the description. The material slips out of your hands, you have to be careful not to drop your mobile. Fast shipping.
The cover is good, sent on the day of order. The picture is clear, I advise everyone
The case came for a month together with another parcel (Irkutsk). Well, what can you say about the case. He is pleasant, without flaws, on the Samsung m30s came well. The only print is not super clear and I do not like that there is no floor of the head at avocado. The cover is matte, with time испачкается. But it only cost $2. For this money is perfect.
Product quality is very good. Packaging quite well. Goods according to the order. Fitting aborigin when plugged into my HP S20 + base stations. Thanks
Very nice case, feels like velvet both on the inside and outside.
For 160 rubles and such delivery-the quality is super! Delivery in 14-16 days, very pleased. The picture is incredibly cute and bright. The cover is very tight everywhere sits :) Thank you very much!!!
Хороший чехол. Мягкий и весьма симпатичный. Вырезы совпадают. Доставка 2 недели, после отправки.
The cover approached the A50 perfectly. Print quality. To the touch is pleasant. Pressing buttons-tugovate
In KZ delivered in a month. I like the cover! Everything is fine!
Очень круто!