SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aliexds (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aliexds.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfecto ha llegado antes de lo previsto y el producto es de buena calidad, 100% recomendable.
Very nice and very good quality! Protects the phone
It took him a while to get there, I guess by the covid, but it's perfect. As described!
Perfect, I loved the color exactly the same, the one I asked for was lila and I hope to lose more, and my mobile is the iphone 8. I recommend it to you at 100%, and the order arrived very soon, you won't be disappointed!! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! '!! 'N 'n n n n n
Very comfortable to cut down and not lose mobile very good quality and perfect condition it takes very little to arrive
Beautiful, quality amazing price! Very good quality
Good quality and doesn’t damage the phone
Second case I got you. They look good quality, the cord hitch seems pretty stable and tough. We'll have to see how it goes with time. At the moment, very satisfied.
It takes 21 days to arrive in Spain. The product is as described. I 've used it a couple of times and it's very tough. It's worth it. Recommended
It looks good. Silver details as I wanted. Other times with another store I received some gold color and silver strap. So great. Wishing to use it
Exact to that of l Photo The case is thin and not hard but protects well
All very well, now it is missing to test if it is resistant
It serves 100% its function. It can also be adjusted as you like.
I thought the casing would be harder plastic, but the casing looks good quality, it is thick and the cord is very soft
It is in very good condition and the rope is the perfect size
Very well wrapped. Transparent flexible case with corner reinforcement. Perfect, just like the ad. 100% recommended.
Perfect, fast shipping. The case fits perfectly without any problems, the sturdy rope, I love it!
It's exactly like in the picture, I love it.
Shipping was fast 12 days nothing more. It is good quality rubber with protection overflow, fits perfectly, the cord is perfect for hanging in different shapes and fits very well. Fully recommended.
Super pretty rope and tough case. All great.