SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aliexds (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aliexds.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Относительно быстрая доставка до Уфы. С момента заказа до прибытия в моё почтовое отделение ровно 2 недели и если не задержка в Китае (неделя),то пришло бы быстрее. На счёт товара пришло целое,не битое;) просил продавца запаковать надёжнее,что он и сделал;) добавлю отзыв когда поставлю стекло ;)
Sklo denied the city for the city. To the Czech Republic, Duge shvidko, ale Cheska poshta TA mitnice dovgo trimali goods. Zagalom all kind packed. Robyve three windows of the castle, the skin of the Bulo sklo for two phones, yaki zgorodno delivery of Mali B to come to the site. I asked the store to sell everything with one pakunk. They put everything on, yak yak asking. I'm selling it. Sklo Che did not blow an hour stick. I'll write to dodatov.
All whole, packed good, delivery two weeks, thank you
great product
Everything is intact, safe. The parcel arrived very quickly. The glass has not yet glued
Up to Saratov 3 weeks, the track is tracked, packed perfectly, the kit corresponds to the description. I did not glue, because the glass came faster than the phone, I'm waiting. Later will unsubscribe)
This product is very good.Supports edge display.It has a smooth feel.The box was crushed (see attached photo).It arrived in Japan in about 2 weeks.This product is recommended.
All Super, quickly sent, quickly delivered (11 days), well packed
The glass came into the Kaliningrad region very quickly, which can not but delight.
Excellent glasses, in the kit there is everything for gluing. There is a good oleophobic. Compatible with many covers.
The goods are of excellent quality. Excellent store, I recommend! Product of excellent quality. Excellent seller, recommended!
Everything has come, looks like a quality premium goods. I'm waiting for the phone to install.
The glass came in 14 days Description corresponds Pasted from the first time while holding Good oleophobic coating, without any jambs. Glued in the bathroom after a couple
do it carefully my first time went pretty wrong
Взял сразу 2, уж больно их хвалят, хотя такие стекла ещё сам не клеил. Упаковали хорошо, пришли целые, только край одной упаковки слегка замялся, но сам комплект целый. Выглядит оригинальным mocolo ) хотя никаких защитных кодов для проверки на упаковке не нашел. Комплект полный, стекла внутри целые. Пока не клеил, посмотрим так ли они хороши. Но просто, приложив к экрану, вижу, что стекло сверху и снизу больше, чем заводская пленка, не достает до краев, где-то по 1 мм с каждой стороны.
Fast shipping. Everything corresponds to the description. The glass stuck well.
Delivered quickly, the packing is beyond praise. With the original case becomes without problems.
For one plus 8 pro this top glass! It came perfectly, without divorce and air on rounded edges! Very satisfied! Recommend!
Packed well. It got intact, the box was not crumpled.