SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aliexds (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aliexds.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The glass perfectly rose into place, it's a little less so the cover does not raise it. I recommend!
All as in the description of the goods, I will add to the review. I advise the goods and the store
Дошло быстро, стекло отличного качества, олеофобное покрытие на очень высоком уровне. UV лампа в комплекте, которая может подключаться по microusb или type-c. Клей не такой как в стеклах дешёвого сегмента, это надо учесть при поклейке. Клеил в магазине за деньги, и все равно мне залили пол телефона клеем. Попало в динамик. В целом продавца рекомендую.
, Not glass, especially this UV glue, wanted to remove the bubbles from under the glass, made only worse, glue from the glass stitch in the case, in the end, I took a reaction with water and saline, leaving stains, I do not advise this hemorrhoid
Delivery (Kyiv, Ukraine): store shipped the product instantly, but delivery took 3 weeks(regular), Nova Poshta. Well packed. With wrapping for fragile objects. Product: good product, Mocolo quality, recommend. Installation: Applied the curved glass for a first time. Performed all steps exactly like it was shown in video instruction. Glass applied perfectly, no bubbles. Advise: glass doesn't cover 100% of screen areas (both flat and curved parts. Therefore it's especially important that you position the glass precisely in center (both vertically and horizontally). 2mm left and right will remain not covered with glass and that is on purpose to let your phone's back protective case fit perfectly with this glass and don't ridge.
Very good product, easy to apply just beware the site that will support the device. Make sure it is flat for glue not drip. Apparently protects. More information flame on WhatsApp 63 981161085
Very cool store. I ordered the second time of glass on Xiaomi Mi Note 10 Lite all very quickly, very cool packed to everyone I recommend!
Película de primeira qualidade!
Glued, the print works better than with the native film, with a native bumper sits perfectly, delivery fast, packed perfectly, glued with one micro bubble, after extruded glue, the phone can not be moved, the glass will move, the lamp dried fifteen minutes, I think worse will not be worse. While everything is perfect, how long will last, it will be visible. I recommend the store, I subscribe.
Fast delivery, track number tracked from the beginning. Pro quality will be unwritten separately after glue
Delivery 11 days to the city Kizlyar. They packed well, but still managed to shake the box a little, but inside everything. The set is full, the glass itself without a cut, as I wanted. Ordered For mi laptop 10 light. I bought for 586r. Feedback will be complemented after gluing.
заказ приехал разбитый.
Product corresponds to the description quality good sent quickly delivery super fast recommend producer 5 +++
получил быстро, в фирменной упаковке, но приклеить не смог, клей стек с тлф, буду искать клей
Everything is super! I'll put in another set. Seller recommend
Seller in good faith. The product corresponds to the description. Quickly sent. Very well packed, the glass came without damage. After the sticker, I will add a review.
all ok
Отличное стекло! Запакованно хорошо. Пришло быстро. Клеится легко. На видео есть полная инструкция, все понятно. Есть специальные наклейки, чтоб закрыть динамик. Стекло закрывает переднюю камеру, не ухудшая качество снимков. Полностью экран не закрывает. Это хорошо, так как можно спокойно одеть чехол, и не боятся, что он поднимет стекло. Не стали светить лампой которая в комплекте, светили лампой для маникюра, она мощнее. на семь минут поставили. клей отлично засох. Подтеков не было. Пузырей не осталось, углы тоже хорошо проклеились. Отпечатков не остаётся. Загрязнения легко вытираются. Действительно стоящее приобретение!
The package came quickly, but the glass is broken box crumpled, opened the dispute must return the money.
The glass came damaged, some kind of bottle as specially, broke or came, the money was returned, insulted. Again will have to order and wait.