SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aliexds (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aliexds.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent.
Great product, great store, super fast shipping. Satisfied!
The glass is excellent, it protects from impact. In the kit there is a liquid to fill the void around the perimeter of the glass.
It's super. The order is satisfied. Seller Thank you
The package came in a Styrofoam box keeping the screen protector flat and unharmed. Very impressed by the packaging. The package arrived בקופסת Styrofoam ששמרה on product well.
Arrived in perfect condition, just a little late is understandable by the situation of the covid but satisfied with the product
Товар отличный . Продавец отзывчивый , очень приятно . Стекло село очень аккуратно , жидкость заполняет края . Советую запастись ею , т.к. через неделю-две опять нужно заполнять края и тогда всё супер . Ставлю 5 звёзд , спасибо продавцу !
looks very good! good packaging
The glass completely covers the screen, but does not glue on the edges, there is no oleophobic coating. In the kit there is oil, it partially solves the problem, if you do not want the glass to fit perfectly then the norms. This is still better than the glass with the frame that the screen is pumping. In the photo, the result is after oil.
Пришел через 3,5 недели. На вид хорошее прочное стекло, на телефон ещё клеил.
С виду нормально. Приклею дополню отзыв.
Стекло по размеру подошло идеально, но идеально установить его не удалось) будем тренироваться. Доставка до Московской области 20 дней. Продавцу спасибо за работу.
Очень быстрая доставка, 2 недели. Стекло ложиться на телефон полностью, не оставляя пробелы по бокам. На деле ещё не пробовала как приклеется оно именно по бокам.
I received the parcel. Thank you very much store! I recommend to cooperate!
долго шло стекло ,но это не к продавцу претензия а к почте России, продавец нормальный покупать можно у него.
This screenprotectors are top !! Pretty clear and easy to apply. There is also a special spulletje at for D White edge to pick away and that worked also amazing good!! See pictures for before and after: white edge removing liquid.
I had already ordered the glass, very good quality, the package is delivered in a polystyrene box, protecting the screen. Product that perfectly ensures its role.
Посылка прибыла быстро, качество среднее, рекомендую
Very well packed. The cutout under the camera is small. Kit good
I had already ordered the glass, very good quality but on the other hand something that really changed is that they put a product so that the edge of the phone sticks well, there is no trace and frankly great Job bravo thank you! And the transaction was fast enough!!!