SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aliexds (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aliexds.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived in 16 days. Good glass, the finger slips, sticks around the entire area of the glass, the edges in a circle have a small gap. I advise you to buy.
быстро. целое.
стекло хорошее! со всех сторон ложиться впритык.
very good item. thanks
Excellent glass I order a second time, excellent sales!
In Kiev came in 2 weeks. It was packed in a case. Black frames slightly overlap the screen, but not critical. Oleophobka is present (much better than the glass of the smartphone). Quality satisfied. I can recommend.
It came quickly glass, glued normally, you can as you want it when it lies on the screen, align. It does not glue immediately, the original immediately fits, and then you need to throw out the air and give it to him, that it would stick. He drove out about an hour or a little more air, but then everything was fine. Someone wrote that by morning everything is glued and no air is needed. I did not try, I do not know, the main thing is that there were no bubbles again.
Стекло супер. Клеится по всей поверхности. Продавцу спасибо.
The parcel was lost, but the pravadets quietly returned the money
Отличное стекло для 7t , немного съедает пространство с краёв , это не беда, за такие деньги самое то что нужно.
Oleophobic fire, I recommend
Very good almost as good as the original excellent.
Great screen protectors! Accurate fit and camera area not covered as preferred.
Got it. Is good
Many thanks to the Super glass, I will order more, the delivery is fast.
película boa, mas corta um pedaço da imagem da tela
Nice
Very good ,, satisfied but it needs to be installed 100% to void air inside
Normally, even oleophobka is, well, maybe a little too big but not critical
Jau turbūt 8 stiklas