SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aliexds (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aliexds.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The clock works perfectly, we complain by mistake of ours. Thank you
good
The bracelet will have to last, and so everything is OK
Very pretty
Ok
The product is just as the application shows
5 days to Krasnodar. the courier brought home. The bracelet is good. Weight after my this watch does not feel on my hand))))). At the moment everything works. Let's see what happens next. One minus can see the frame of the inner screen. The only thing you need is a protective glass to buy.
Thanks for the clock, correspond to the photo and description, came whole, the child is happy.
מצויין as the picture thanks to the store
The clock came a little later, all packed well as work later say
Is very reliable.
Very solid looking watch. Delivery took ages, but that was due to the Covid situation. I will leave some additional feedback in a month after having used the watch.
Produto igual ao anúncio, muito bonito. Veio muito bem embalado, estou muito satisfeito, recomendo produto e vendedor. Demorou menos de 15 dias para chegar no Rio de Janeiro.
The clock came fast! Recommend
Today I received a parcel with a watch. Very good watch. Thank you so much. I wish you great success in your work and rest. Sincerely Vladimir
Not very much
I loved this order very much thank you very much Aliexpress.
Recommend. Super Watch.
Muito boa apresentação. Encomenda chegou rapido
Sooo long went, ordered in October came in February, something happened, well, come on, beautifully packed, in a gift box, took her husband, I hope he liked it.
poor quality but works
Very fast delivery In beautiful case packed. Movement looks good Recommended
Thank you to the store, the clock is good, well, I still can not understand them, I recommend the seller
Good watch .. My husband liked .. You need to customize through the walkfit app
The watch is excellent, good quality. Delivery is very fast, reached Mo in 11 days. Track number was tracked all the way.