SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aliexds (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aliexds.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The cover sat tightly, the buttons pressed clearly, without effort. This is an iPhone X, and now it looks like 12, though the cutouts for the camera made quite small. For these days you can take without complaints about quality, although it's not bad here, there's nothing to complain about.
Excellent case, as described by the store, the purchase is satisfied
In principle, everything is normal except that the cover is unrealistically slippery. At the same time inside it has a rough surface, it would be better if they did it outside so that it does not slip so
Quickly came, fajnej quality, gives zamierzony effect
A good cover, but I did not like the color in reality. And minus personally for me it's side keys, with difficulty.
The cover is super, the quality is good, the color is good, it looks great.
A wonderful case, came quickly, sat on the phone perfectly, the color is beautiful, in short, some pluses, only traces on it remain from the fingers, but so on any silicone case. And 11 more iPhone became like 12 in this case. Thank you
Seller Thank you! The cover is cool, it came for a month!
The cover is good, it sits tightly and smoothly. But the slip...
I ordered for a sample, the goods went almost a month to Krasnoyarsk. Looks quality. Correspond to the description. Seller recommend.
He came fast. I sat down perfectly. Looks cool. Ideally approached the bracelet ordered on Ali. Hardly a coating for a long time: it's just outside, although I really wanted it to be from the inside .. We took it because of the protection of the camera
Ordered for iPhone 7 from Moscow, from the moment of order to the moment of receipt of 24 days. The cover does not look bad, it will be more accurate the cover is slippery, all the holes match, the phone sits tightly. Seller recommend
The case is accurate to the description. Fits your mobile perfectly.
The goods came quickly enough, in 10 days. Purchase is satisfied, the quality is excellent. Thank you store.
Oh Super cover :)) in the hands of very nice to hold. Bright :))
Cover of excellent quality. Delivery 2 weeks to the Moscow region. The packing is not broken but otherwise excellent, I advise you to buy.
I liked the cover, the size approached. The corners are rounded, soft. I came quickly.
The cover is cool! Flat faces! Very pleasant tactile sensations, the phone is convenient to hold in your hand. I did not expect that I would like it so much. Take it, do not doubt it.
A good cover, sat tight, the buttons are all pressed) came for 3 weeks in NN.
For 149₽ perfect cover!!!! Boldly order I really liked, high sides that liked more))