SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aliexds (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aliexds.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent cover. Pleasant. like quality. quickly reached
The cover is amazing! Very beautiful and quality! Really now my 11pro as the 12th)) came very quickly. I recommend the goods and the store! Order in dentists, comes really faster.
Looking good
Perfect case for iPhone pro max 12 I recommend the store thanks
Shvidko!!! That golovno yakysniy!! I recommend USIM. Really class.
Second time I buy. Everything is clear
The order came in a month. The quality is very cool. The cover, thick, durable, I think that the fall will stand quietly. I like how it looks on the phone. I definitely recommend to buy.
Cool case
Best case I 've ever ordered! Super quality for good price. Fast delivery. The cover is very cool! Definitely the best thing that once ordered for Ali. Sits tightly, ahead slightly bulges, just conveniently if the phone falls off the screen-so as not to hit. Definitely order a few more.
Durable cover. All holes match. Sits tight. The phone looks generally fire, let's see how much is enough, there are no complaints yet. Thank you. Delivery 13 days. Came in a general package with other orders.
Highest quality product really like it, I really recommend to buy those cases the fit nicely and feel nice in the hands
Cool in appearance and to the touch. It's not super-thin, it's thinner. But in the hand lies well, I'm happy.
It’s a really nice case. Fits perfectly. It takes a little long for this one, around 2 months. I’ve been waiting with patience because of Covid19. I know it will take longer than usual. Came in with a little bend but it’s rubber case. So when I put on my phone, it’s ok. Happy with the products. Will buy again from this store.
In Kaluga took a long time the cover itself is excellent and in appearance and to the touch I order a second time
Delivery less than a month. The product corresponds to the description. The color is the same as in the store's picture. The cover liked, 2 months in use, there are no rubs. The phone began to look a little cumbersome, but it's not critical. Inside, on the back wall of the point, so that the cover does not stick to the phone. I recommend to buy.
I have 11 and now for 146₽ 12 iPhone, looks good and the quality is cool! Advise
All excellent quality at the height of the store I recommend
The cover came quickly enough, to a new mail. I sat a little tight, but the overall quality is excellent! A little slippery in the hand.
Very good I recommend
Cute, good silicone case