SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aliexds (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aliexds.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very comfortable, stylish and beautiful cover. Ideally approached the phone. Recommend.
The goods came in 2 weeks. Well packed. Excellent quality! Recommend.
I had already ordered one for my iPhone 8, I use it every day and without paying attention and the quality is really top, so I ordered another for my iPhone XR and ditto, super quality, to recommend.
Very fast delivery to Moscow: September 27 is made an order, and October 14 is already received. fully corresponds to the description. On the iPhone 6 sat tightly, all the buttons are as expected, the magnets are strong; the quality is excellent, it's nice to keep in hand and comfortable; I was just looking for something like this.. Includes three cards; Super! Thanks to the manufacturer and store! P.S. (the only small inconvenience-when pulling out the card prevents the top button, clings a little, but it's already a matter of habit... with the card it is necessary carefully not to break)...
Cover good sits well suit. Skin Smell No. delivery Fast. store recommend.
I did not even expect that it corresponds! Very much! I did not expect for such a sum! I'll see how it will be worn, but also so happy-not hunting iPhone to shine, ponty no need, but here you can not see the Apple!)
Quality is just super! I bought my husband, he is very pleased. Now I'll take myself too)
описание и качество товара. соответствует. ужасно долгая доставка. заказывал 5мая пришло 12июля. продавец на контакт выходит. но у этого продавца больше заказывать ни чего не буду. это в первые.. что так долго шел товар.
Came within 2 weeks. Everything corresponds to the description. Slightly weak pockets-can fit only 3 plastic cards in itself and no more. But in general, it is very pleasant, especially good keys on the sides of my iPhone 6s.
People cover is awesome. I recommend it to everyone now. Thank you store!
The goods came very quickly all is well, but there is one thing but the back cover is a little slack in general, everything is fine I advise this store
I order the second time. Of good quality. The first on 6s stood, lost sight only of the third year of active use. Recommend
отличный чехол, заказываю его уже не второй раз, мужу очень нравится , прошлый слегка разошелся от натиска карт ... доставка долгая больше 2 месяцев ждала
The cover received after 25 days (long enough). Packing neat. The cover lay in a plastic box, inside the sponge, so it came in excellent condition. The color completely coincides with the photo, the shade is shiny. to the phone went perfectly. Of course, a little thicker and the phone is heavier, but I quickly got used to it. leatherette to the touch is very pleasant. magnets keep well, I do not know how much they will last. It is a pity that my phone was equipped with a model with one card connector (there were 2 more), But so good. The cover also serves as a stand for the phone and this function is very convenient. I recommend this product and store.
It came in 10 days, I'm in shock, lately it's very fast! Cover just fire! Gorgeous! One minus in color-it is more pink than gold ..
Excellent case, I order not the first time. Quality is satisfied!
I put 5 stars. Price/quality ratio is very good. The skin is stitched exactly nowhere sticks out and does not even seem to fall off, the case itself is made of medium stiffness plastic, shape holds. I was able to shove 3 cards into the folding compartment, but it will be better to walk from 1-2 tons. They sat very tightly there. Magnets are strong on the fastener, will not hang out. IPhone SE got in, but not to the end, I had to pull out the substrate (it was made of gray fabric). So got in completely.
Got it in two weeks. I chose a cover book that would cover the screen. I did not see in the description. But it's my fault.
Delivery 8 days to St. Petersburg!!!! Quality is just on top!!! Even sidewalls in color!!! Honestly very pleasantly surprised. I'll order more. Thank you store!
Delivered for the first time so quickly, 15 days to ekb, thanks to the store! The cover is convenient than under the usual two cards to carry, the button slightly prevents you from pulling out the card.