SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aliexds (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aliexds.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The cover is soft. Like in the picture. Shipping to Hmao 1,5 month.
Очень классный чехол! Пришёл быстро, буквально за 2 недели в Краснодар))
Fully corresponds to the description. Price and quality is consistent. I recommend the store.
Good cover, silicone, print well printed, all as in the photo. On the phone sat perfectly, looks very nice. To the Rostov region went about a month, the track is not tracked. Thanks for the good product, I will definitely order more :)
The product corresponds to the description. Not tracked, received in a month and a half.
In life, much more beautiful than in the photo of the store) I like it very much) it went about a month
The product quality is excellent. The size are perfect, arrived in 1 month.
Чехол очень клёвый. Дошёл за 3 недели примерно. Мне ооооочень понравился. Красивый дизайн и очень прочный.
Order in Almaty went oooochen long. Ordered in the middle of May, came in the middle of September, it was the longest delivery from Ali. The cover is even better than in the photo. I liked it very much, so I even forgot that it took so long to deliver it. Here we have such covers will cost 3 times more. Thank you for the store, answered questions and about the delivery
The cover is excellent, matte, the touch is very pleasant, it was about a month in Novosibirsk
The girl really liked it! And to me, too, matte pleasant to the touch. Cool! Alien for 2,5 weeks, very fast!
Came quickly enough, the cover really liked I recommend ordering
Kaif
Great case!!
So good love it
The cover came in excellent condition, was on the way a little more than a month. No complaints, I like everything
Beautiful case and wonderful quality!)) I recommend!!!
Чехол прекрасный, качество отличное, цвет как на картинке, пришёл быстро, все хорошо оставляю 5 звёзд
Very fast and in excellent condition (:)
Cool cover, pleasant to the touch, odorless rubber, quality, sat tight. Nizhny Novgorod is three weeks away.
Complies with the description.
In general, everything is cool, but if the print was done in the entire perimeter, without the remaining white stripes, it would look like a bomb at all, but a person seems to like it so much
Przepiękne i solidnie wykonane etui. Dotarł w niecałe dwa tygodnie. Gorąco polecam
Am glad in buy this store, plus excellent product shipping was fast and arrived within 20 days. Certainly more often. The hood is super delicate, and super slim
Excellent cover, pleasant to the touch, perfectly approached!