SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aliexds (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aliexds.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Hard good
very fast shipping, it arrived in 2 weeks, i love it
To Colombia the shipment was delayed but very good quality.
In the upper corner of the corner is erased. Not nice... It does not catch a strong eye. Seller does not respond
The covers arrived in 22 days, the covers are good pleasant to the touch, but the prints remain also good. I bought two red and purple and what is the most that they differ from each other. In purple there is no inscription but it is better to protect the camera in the red hole under the bars of the speaker and in the purple one solid hole.
From the sides a rigid back with a baroque quality is normal
13.01.21-14.03.21, 120,57 to Bashkiria. At first it seemed dull, not as in the photo bright, but also does not need it bright. I sat on the phone perfectly! There are no inscriptions inside the cover, and it's good. The cover is pleasant tactile, as on apples. The only possible as for me minus is a small side from the front side. A little more so that the screen was more protected on the sides (perhaps I'm wrong).
отличный чехол рекомендую продавца и товар
Quality is good .. Everything has come...
Once again I order cases from this store and all the time the seller sends a well-packed product and covers of excellent quality, the product comes quickly for a maximum of 2 weeks and in in and great respect for him and for trying 5 ++++++, order from him will not regret.
Arrived fast and the quality is excellent for the price, surely will order more and recommend
Shipping to Spain fast. The case fits very well and covers the corners to perfection. Highly recommended
Good cover, the color is the same, a little curve from below, the delivery was fast
It came with a little delay due to covid restrictions but came exactly like the presented pictures. The white is a bit different from the store's photos (as you can see through my photos) but it is pretty as well. Overall I am satisfied with the product.
The store sent quickly, but the parcel did not hurry. Track wasn't tracked.
perfect
really soft and it fits well
Beautiful Right size
Perfect
Best case ever, i got them in two colors, lavander and pink and they feel so soft to touch, the colours are so pretty i love the lavander colour it also covers the camera, it took a month to get delivered to portugal. Worth the wait