SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aliexds (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aliexds.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality. Buy it for my Macbook pro and this super
Very good material case fits perfectly to my MacBook Pro 13 ”2020 A2289. He has arrived in Spain in 6 days. The magnet works perfectly. The case gives a feeling of protection. Even if it was a little more padded, it would be better.
Beautiful, neat. On the MacBook 13 sat like a glove. It can be seen that the leather is artificial
Excellent cover for Poppy, in size clearly fits. At the shipment a little crumpled, but it is correct and not critical at all.
Quick shipping, nice product - very happy, thank you!
Nice. But the keyboard protective film is too big. not for pro 13 inch. anyway, keyboard is good. i don't need it.
Beautifully packaged. Straight as a gift) for the MacBook 15,6 is suitable well, exactly in size. Looks decent. As a gift, they sent the keyboard protection
Everything is fine, it's not mint, it fits well. The only thing, on arrival to the place, no one reported that the goods are in place. Didn't tell the address where to pick up. As a result, the Mail called the last day and had to run with the passport to pick up, not yet sent back to China.
All OK. Shipping fast. MacBook Air 2019 gets in
The case is stylish and quality. Well complements the style of the MacBook. Details, seams-well worked out. It does not look cheap.
Thanks! Case is perfect
Excellent case, the best on Ali in the price segment up to 2 tons.
All is well. Shipping fast.
Quality/price unbeatable! Product well protected in order. Excellent quality, fits up perfectly to MacBook Pro 13.3 ".
Everything is clear! The cover is good but a little wide, but it's picky, the quality is excellent, the packaging is also, the store of norms!
Very cool packed, came very quickly. 14 days to NSC, but be careful, with mail SMS did not come.
To the store a huge respect! Everything came in four days, itself in shock)) in general, everything is packed perfectly, in the photo you can see, that none of them are dents. The seller put not a big present, the trivia and still nice! The quality of the product is 5 out of 5. Let's see how much time is enough, I will use it every day almost, I always take my Mac to work. In general, at the moment I'm buying and the seller is happy!