SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aliexds (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aliexds.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I like the cover. Slightly more slippery than celicon. The side faces are lower than the stock cover. This is both a minus and a plus. With swayps left/right, the stock film and the screen when falling sideways to the uneven is less protected. Of the pluses, it looks nicer and tactile sensations without a film are better. The upper and lower faces are bulged, which allows you to put the phone down without danger. All rocker arm and switch in direct and more open access is convenient, but someone may not be practical. Visually, the cover is thinner than the stock, but by weight a little heavy. Sits tight. You have to try to pull it out. In the kit is a foldable stand for the phone and this is a pleasant bonus. In general, I'm happy, but there is no "wow" effect. I would go with him.
Goods good Sat perfectly
Before Peter in a month. Sits like a glove. In the hands is also convenient. Recommend!!!
отличный чехол, приятный на ощупь, не остаётся следов от пальцев, телефон сидит очень хорошо
Super fast shipping! Product is genuine and came as described. Would buy again if needed. Thanks for the great service!
A good cover, a little slippery.
good store
хороший чехол, малый вес
Elegant and slick case. The texture is very nice, even if a bit slippery. Feels great in hand and not too bulky. All of the buttons and ports are easily accessible. Came quick and well packed. Recommended.
Very and very high quality cover! Non-slip, excellent quality plastic, without debris, sits perfectly, sides quite slightly cover the edges, and the camera is closed completely. Advise!
Nice case! Good quality, I absolutely recommend it!
Quality, with manufacturer's logo on the outside, cover, pleasant to touch Material + bonus symbolic stand for phone
Excellent quality
The cover looks good, very nice and stylish
The goods came quickly, ordered 11.11, took 28 A11
En plasticity is not silicone
A good product, good material. The shipping was to long, in this time I order from my country the same case. Is identical, so it's a good product.
Almost two months went to Kazakhstan. The cover is pleasant to the touch, good packaging. I still do not know how it will behave in sock, but while the goods are happy :)
OnePlus 5T The cover is like a native. It's very cool. The parcel came to Podolsk quickly, and is qualitatively packed. Also included in the kit is a stand, for it a special thank you: 3