SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aliexds (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aliexds.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this case is more on bulky side: thick silicone, high edges around screen. And obviously it's not original (did anyone expect it to be original for only $3.5?). I loved how clicky buttons are. If you like tactile feedback while pressing on buttons, you might like this case
Very good product, arrived early recommend.
Very good cover. Quality top. delivery fast. Packing excellent
Excellent better than original
Perfect, material very good, arrived super fast Note 10 to all requirements
Chohol is good, the phone is sitting in chohli nahijno. Vartuya his grosha
Excellent quality, very nice material. Of the minuses-a strong Statik, dust sticks
Very pleasant in the hands of Divize, worth your money. Came very quickly, a good store, I recommend! The only negative-shildik is not in the center, it is crooked, but I think that time will take its own and it will just be erased))), but the cover itself is quality and I think that it will live for a long time!
The cover is clear. the store is super. came quickly to Vologda. I recommend.
The hood is beautiful and has a great quality.
The cover sat perfectly.
Class cover. To the touch is very pleasant, does not slip.
Received! Case super soft, loved.
Got there quickly. Great for 1 + 5T. Made on a solid four. Of course, this is not an original cover. The logo behind looks unreliable, I think it will quickly erase. Much thicker than the original one, from this there is a feeling that the fingerprint scanner is too far away. Unfortunately, unlike the complete cover, this does not have legs to protect the screen.
Chohol priemniy on the dotik. It's colir's Rapture yaskravius, and it's not a pocket. We don't have to lie down to the phone, but we don't have to lie about it. This skin is bachimo after a good hour to call emblem 1 +.
I like
Очень хороший чехол. Мне очень понравился в красном цвете. За эту цену качество просто великолепное. Брал 1+5t.
в москву приехал быстро, качеством доволен
it's awesome! I love it. it fits perfectly, it feels very smooth in my hand, the buttons work delicately and it's very cute. I am very satisfied!
Super pretty, missing more than to see with time how it evolves.