SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aliexds (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aliexds.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The cover came quite quickly (a month to the Moscow region). I liked the quality. The phone itself thickens not much, in the hand lies well, sits on 8 + tightly, as it should. All cutouts (for speakers and charging) are in place. Flowers are very beautiful :)
Very nice perfect shell with the color of my phone
It’s beautiful! Came as described.
Excellent cover, I advise everyone. I went well and without deformation. Very happy with the purchase
Beautiful as AD, the color is perfect and the flowers also, the material is tough because is a plastic hard, just a complaint, came with a highest part plus cover as had left, but nothing that can not be cut, loved the product.
The cover is very beautiful, but not very close the edges. If the cover falls, it will not help him
this case is of a great material,thick enough,the flowers are pretty cute,and not just simple stickers they are dried flowers ,the store was super supportive,the shipping was a little bit slower than i thought.thanks!
Very cool cover. Beautifully glitters in the sun. Comfortable to wear. Easy to remove. There are protective pieces for recharging and headphone, of the minuses that where the department under the speaker were a couple of points closed. And so very beautiful, I can not admire!!!!!!!!!!!!!!....)))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))())))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))) !!!!!!....)))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))())))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))) !!!!!!....)))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))())))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))) !!!!!!....)))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))()))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))
Omg I love it
it’s very pretty, took a month or so to get here, easy to put on, has a protective part where you usually charge your phon e
Came in 2 weeks and very good qualitatively housing! Mainly it not plastic but hard rubber, there is elastic and thin, but well enters the phone and easily it take off. Additionally, the very easily wciska in keep your buttons side phone (turning, volume) kind folly but very much gives. Also plug bottom housing are zabudowane (input for headphones and input charger), definitely plus because you can open only if needed, and so there is no option to wdarły forth any pollution. Additionally, the case very nicely Mieni to light. Highly recommend!
woah its so pretty in real life, i really like it and I thought it was gonna be the bendy phone case but its heavy and hard and I love it, it feels expensive
Housing Vry pretty, well made, long time delivery, have closure for input to charger which is fajnym addition and big Plus this case. Star up nicely sparkle what adds better visual effect. All OK, recommend :)
Beautiful, just like in the picture. Much quality as it is more rigid than I thought and also covers the gap where it is loaded the iphone for example does not enter sand on the beach. Highly recommended!
The cover of incredible beauty, inside the real flowers, came exactly in 2 weeks in a well-packed bag. All corresponds to the description of the store.
Excellent Product very good material. I arrive in the time they said
Very good case, went two months. on Purple iPhone 11 unrealistically cool sat down
The cover is very beautiful and quality. Ideally sat on the phone. I recommend to order.
Beautiful! Only 2 weeks to get home, it's even prettier than in photo, it has glitches and the material looks great quality. Highly recommended. Thank you
The phonecase looks exactly like the photo, really cute and pretty. The store also added a gift. Totally recommend