SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aliexds (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aliexds.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
-Glass without a hole under the camera. -Island edge -Picture darkens On valberes there is a Rossa glass for View 20 it is better and the paint is better, but with China it is top
Delivery is very fast, fit perfectly, the quality is super and most importantly there is no hole under the camera
Excellent.
Excellent glass, the longest serves from bought. Super fast delivery, 2 weeks.
It went for a long time but it came in quality good but the cuts on the millimeter are not enough with the cover can not be seen without the cover even take the phone in your hands.
The glass has come. I liked everything.
Everything is very beautiful, the glass is quality. Black frames on the sides are so thin that they do not close the screen, although this problem was on all my previous glasses. But there's a hole for the camera, and I'm very afraid I can break it. Read in the reviews that you can write to the store, so that he sent the glass without a hole. I did. But the seller replied to me already after sending the goods that the glasses without holes ended
Quality glasses, I liked it, my husband is happy! We will recommend!!!
Стекло пока не клеил, по размеру подходит, по краям черная рамка тонкая, снизу чуть толще, но не критично
Хорошие стекла заказал второе на запас. Прекрасно клеются. Только по кроям сколы образуются
Thank you for your product everything corresponds to the description.
Good glass, fast delivery
доставка 2 недели в Москву. Стекло без вырезов под камеры.с чёрными полями.По размеру все отлично.
Super durable, high-quality glass, sensitivity at altitude,, store recommend
Продавец отправил стекло быстро. Я заказывала стекло с вырезом под камеру, а на стекле его нет и стекло немного меньше, чем размер экрана, поэтому клеить его пока не стала.
Good product, little smaller than my phone, but it like it.
The order came quickly. I order not for the first time. It's super.
Бронь среднего качества края конечно не очень закругленны. При использовании жестов есть некий дискомфорт. Ну в целом бронь норм. Полностью клеется.
Стекло село ваще чётко, качество отличное. Советую. До этого заказывал стекла вечно края хреново садились тут на ура без косяков
Стекло хорошее. Дошло в срок, прилипло на телефон без проблем. Закажу ещё. С продавцом не общалась.