SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aliexds (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aliexds.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Чехол классный. Сделан качественно, без наплывов. Цвет как на фото. Телефон поместился в него как влитой. Чехол тонкий, приятно держать в руках. Доставили быстро до Москвы. Чуть больше месяца. Положили в почтовый ящик.
Хороший,тоненький,яркий. Интересный цвет. За такую сумму огонь)пришёл быстро за 2,5 недели
Cool very soft cover, everything corresponds to the description. The order is satisfied. Later I will add a review. Delivery to Moscow 30 days.
Nice cover. Delivery to Moscow in 3 weeks.
I ordered two cases from this store, came together, in one bag. I'm happy, cool covers. Second in another post.
The cover went a month to the Kaluga region. The color is soft pink, pleasant to the touch. On XR sits tightly. For its price is very not even bad
Very nice case
All is well. Came the same as in the picture. I was pleased.
I liked the cases very much. Quality is good. Tight enough. Good drawing.
Cool covers, the color is beautiful, delivery is standard
Cool cover, I love such-soft silicone, thin. Scratches are never visible, durable. For such funny prices-excellent covers. Advise. Before the Stavropol territory came in 3 weeks
Oochen steep covers, quality worthy for this price. I ordered myself and a young man. Hope like it)
Super, everything has come! Very good packing
Ваваувацыау swinky
I'm glad that I ordered this case. Went about three weeks. The color is the same as in the photo-gentle green, with a beautiful print and, most important, pleasant to the touch
I ordered for iPhone 6. My daughter is delighted, the quality is good, it sits comfortably in my hand. Delivery to St. Petersburg was very fast less than a month. Seller sent different orders in one, for this + 100500 Sprocket))
The cover came 3 weeks before Mo. Normal rubber, does not smell anything. The only thing that the color is very different from the photo in the description of the goods, but the girl is happy, which means it's not that critical. With the store did not communicate, the packing is standard.
I really like the color and print))) it's chic))))
All as in the description, as for cases-very fast delivery, a couple of weeks of everything!
The cover came exactly the same as in the picture. One of the minuses, went a long time, I even forgot that I ordered)) in general I'm happy, cover cool Plus also a surprise (ordered-forgot, came-surprised/pleased)