SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aliexds (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aliexds.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The cover came very quickly, for 9 days in the Nizhny Novgorod region. The case itself as normal silicone, only with pattern, pattern clarity is normal, print quality is good, it's worth your money.
The cover is dense, it's hard to remove from the phone. Let's see how long the picture will last
Nice case. The only negative: on the volume and power buttons is the side seam, and when you press the buttons, it is felt, not very nice. In appearance, everything is beautiful and good.
A good cover with a quality print, the delivery was fast to Odessa✨
Чехол по размеру и картинка отличного качества. Шло долго, но это вопрос к почте, так как продавец отправил заказ на следующий день.
Good phonecase but I had to reorder because I accidentally picked the wrong one
The print quality is not as good as I expected and the buttons feel a little hard
It's not for the Pixel 5, it fits perfect but has cut on the speaker. Little protrudes the front part.
The most high-quality silicone case that I saw. All edges fit tightly. The quality of the print is also at the level.
Delivery of bull trochi dovgoyu. 3 stores did not bother. Ale chohli for the reviews.
I love my new phone case! Super good quality. The print does seem to be on the outside so not sure how long it will stay before scratching off but for the price I'm very satisfied.
Beautiful cover, it's a pity only that there are no sides on the corners
The image is kinda low quality, but it's fine overall
not a bad cover, but since the drawing is outside, it may scratch, but this is just my suggestion
The quality-price is quite good, the drawings are Quite achieved even though they are printed on the outside. Still a big buy, I 'd repeat
The seam on the sidewalls is felt. And so-a normal cover
Nice case but the edges of the case are very low. If the phone will be dropped, there will be no screen protection.
print was accurate and vibrant. Pretty much perfect.
it's super soft and thin, love the feeling I got a more expensive one on Amazon before and this one is so much nicer!
Good for its price, the sides are quite slightly bulged above the screen, the picture is well printed. Sent at once. And so a regular cover, nothing special, you can order